Frequently Asked Questions

A serviced apartment combines the advantages of a hotel with the feeling of having your own small home.

So with us you don't just get a standard hotel room, but a fully equipped studio apartment with its own kitchen, its own bathroom and everything you need for a short or longer stay.

Especially if you're staying in Hannover for several days or weeks, this makes you far more flexible than in a standard hotel room.

Our goal is simple: a lot of apartment for a fair price.

At be Apart, for an affordable price you get not just a small hotel room, but a proper studio apartment with:

• your own fully equipped kitchen
• capsule coffee machine
• ceiling fan
• a large smart TV, 55 inches or bigger
• digital self-check-in
• flexible arrival with no traditional reception desk
• free Wi-Fi

Thanks to our digital processes, we can cut many of the usual hotel costs and still offer you a modern, comfortable apartment.

You decide when you arrive, check in at the terminal yourself, and stay largely independent throughout your visit.

Yes – every apartment, regardless of category.

All apartments have their own kitchen with:

• stove
• refrigerator
• kettle
• toaster
• dishes
• cooking utensils
• capsule coffee machine

A special extra is our flexible coffee machine:

It has three interchangeable adapters, so you can use Nespresso capsules, various Dolce Gusto capsules, and ground coffee alike.

That way you're not tied to any single capsule system.

No, our apartments don't have traditional air conditioning.

Instead, despite our low prices, we've managed to fit every apartment with a ceiling fan.

On warm days in particular, this provides pleasant air circulation and extra cooling.

Yes.

Our apartments have large smart TVs, 55 inches or bigger.

Yes, free Wi-Fi is available throughout the entire hotel.

You'll find the login details:

• in your digital guest folder
• on the information flyer on the table in your apartment

You can book your apartment directly on our website or through the usual booking platforms.

Once your booking is complete, you'll receive a booking confirmation by email.

This booking confirmation also gives you access to your digital guest folder with all the key information about your stay.

Before your arrival, you can optionally complete a pre-check-in.

You can open the pre-check-in via the link in your booking confirmation.

Important: the pre-check-in does not replace the actual check-in on site.

It simply lets you enter your registration details in advance. That way you have less to type at the self-check-in terminal and your check-in on site is much faster.

For bookings made through our website, we accept credit card payment.

For corporate clients, we can alternatively accept a declaration of cost coverage.

For longer stays, a bank transfer is also possible by prior arrangement. Just send us an email about it.

Cash payments are not possible at be Apart.

The cancellation terms depend on which provider and which rate you booked.

For bookings via Booking.com, Airbnb or other booking portals, the terms stated in your respective booking confirmation apply.

For direct bookings via our website, the following usually applies:

• up to 3 days before arrival: free cancellation
• after that: 90% cancellation fee

When in doubt, please always check the terms in your booking confirmation.

Of course.

If you'd like to change the billing address before, during or after your stay, just send us an email with the billing details you'd like.

Yes.

If you're staying in Hannover for a longer period, we offer special long-stay rates.

Just send us an email with:

• your desired stay dates
• number of guests
• the apartment category you need

We'll then put together an individual offer for you.

Check-in is possible from 3:00 PM on the day of arrival.

Regular self-check-in is possible until 3:00 AM.

If you plan to arrive after 3:00 AM, please be sure to let us know in advance by phone or email.

That way we can make sure your late arrival goes smoothly.

At be Apart there is no traditional reception desk.

You check in yourself at our self-check-in terminal in the entrance area.

There you can log in either with:

your reservation number and your surname

or alternatively with:

• arrival date
• departure date
• surname

You then encode your room key card yourself directly at the terminal.

You'll receive the access information before your arrival via your booking details and your digital guest folder.

Yes.

If you need another key card, simply log in again at the self-check-in terminal and encode an extra card there.

Don't worry.

Our support is available around the clock – 24/7.

If you have trouble accessing the building or with self-check-in, you can contact us by phone.

If you urgently need to speak with a staff member, simply tell our AI phone assistant that you'd like to be connected to one.

The hotel does not have its own parking spaces.

However, there is free public parking in the surrounding side streets.

We recommend allowing a little extra time to find a parking spot when you arrive.

The final cleaning after your stay is already included.

If you'd like an additional cleaning during your stay, you can book one for €25.

Please request the cleaning by email at least one day in advance.

Yes.

A NETTO supermarket is only about a 2-minute walk from the hotel.

Its regular opening hours are:

Monday to Saturday: 7:00 AM – 10:00 PM

No – at be Apart there is no traditional reception desk.

Our hotel is designed for a digital, hassle-free stay. Check-in, access and many other processes work independently and digitally.

Even so, you're not left on your own:

Our support is available around the clock – 24 hours a day.

If you urgently need to speak with a staff member, simply tell our AI phone assistant that you'd like to speak with one.

Alternatively, you can also contact us by email.

Please report any damage, technical issues or other faults as promptly as possible.

You can contact us:

• by phone via our AI phone assistant
• or by email

If you'd like to speak directly with a staff member, simply tell our AI phone assistant that you'd like to be connected to one.

That way we can take care of it quickly.

Damage that is not reported or is caused during the stay may be charged afterwards.

No.

Smoking is strictly prohibited in all apartments and indoor areas of the hotel.

Please also do not smoke out of open windows.

There is a designated smoking area with ashtrays in front of the entrance.

A violation of the smoking ban may incur a fee starting at €500.

No.

Parties, events and celebrations are not permitted in our apartments.

Please be considerate of other guests and the neighbouring apartments.

Yes.

Quiet hours apply between 10:00 PM and 8:00 AM.

During this time, please avoid loud music, conversations or other disturbing noise.

No.

Unfortunately, pets are not permitted in our apartments.

Check-out is by 11:00 AM at the latest on the day of departure.

There's nothing else you need to do:

When leaving the hotel, simply drop your key card into the designated return box at the self-check-in terminal.

That's it.

Since we operate as a boarding house without a traditional reception desk, we unfortunately can't offer luggage storage.

As an alternative, you'll find digital lockers from Mobile Locker on the forecourt of Hannover Central Station.

These can be used cashless and, in some cases, reserved online in advance.

No problem.

Just send us an email describing as precisely as possible:

• which item you left behind
• which apartment you stayed in
• the dates of your stay

We'll then check whether the item has been found and get back to you.